Privacy Policy
We take privacy seriously and at any time, you may request a copy of information we have recorded about you. You may also request we remove all identifiable information with respect to yourself. As a matter of course, we will delete your identifiable information if you have not undertaken business with us after 5 years.
For transparency, listed are the business services we provide and how each service uses the information we collect.
Beauty related services:
We request the minimum level of personally identifying information to run our business effectively. This is data you provide us directly, for example, your name and contact details.
We store notes with respect to services we undertake to ensure we maintain and exceed our level of service. For example, your preferred massage, strength of electrolysis current last used, how you like your coffee and who your favourite therapists are.
We consider you have provided consent for us to store personally identifying information and information about your services based on your receiving services from us.
Depending on the particular service/s we are providing we may be required to ask questions related to your medical history. We will obtain your consent prior to storing information related to your medical history. Examples of medical data may be allergies, pregnancy or an injury that may impact our service.
Appointment confirmations and reminders:
We will contact you via phone, email or SMS to confirm appointments made and remind you of upcoming appointments. We consider your having made the appointment as consent to undertake this activity but, if you want, you may opt out at any time.
Appointment ratings and reviews:
After visiting us we may send you an email or SMS asking you to rate our services and provide feedback. We consider your having received services as consent to undertake this activity but, if you want, you may opt out at any time.
Marketing:
We will not undertake phone, mail, email or SMS marketing without you first providing consent for us to do so. Our marketing campaigns are automated and use rules based on services and products purchased and information we collect from you. For example, we may send marketing campaigns related to your birthday, the fact we miss you (you have not visited for 3 months) and other special days like Valentine’s day and Christmas. You may opt out of receiving marketing material at any time.
Data processors and data locations:
We use numerous leading software solutions within our business to provide the services listed above. These software solutions act as data processors and store and process data in numerous locations outside our business premise. For a list of data processors and data storage locations please visit: www.shortcuts.com.au/datastoragestatement.
Contact and complaints
You may contact us to:
– Discuss our privacy policy.
– Request information we have stored about you.
– Request we remove all identifying information about you.
– Make a complaint.
Cookies
Use of Cookies Cookies are very small text files stored on your computer when you visit certain website pages. They are either used for the duration of a session (“session cookies”), or saved on a user’s hard drive in order to identify that user, or information about that user, the next time the user logs on to a web site (“persistent cookies”).
ambers Beauty Studio uses cookies to help improve the website, so you can find the information that you are looking for easily, complete transactions quickly, share content and use features on our site like video and search. Cookies do not harm your computer in any way. We do not store personally identifiable information such as credit card details in cookies.
We are providing this information as part of our privacy and cookie-related improvements to the website to comply with recent EU legislation changes and to help you understand about your privacy when using our site. To make full use and access all of the features and functionality on the ambers Beauty Studio website, your computer or browsing device will need to accept cookies.
The cookies stored do not hold any sensitive information like your name, address or payment details. If you would prefer to block, restrict or delete cookies from us or any other website, you can use your browsers settings to do this.
For further information regarding website cookies, please visit the ‘About Cookies’ website at www.aboutcookies.org
Terms & Conditions /Studio Etiquette
• On arrival to the studio may we ask you to keep noise to a minimum. This is your time to relax so keeping noise to a minimum is necessary.
• Cancellation policy: we kindly ask for at least 24 hours notice (or 48 hours for treatments longer than 11/2 hours) if you wish to change or cancel your appointment. If the appointment is cancelled within 24 hours & cannot be filled there is a cancellation fee of £6.00 for every 15 mins booked. Missed appointments are charged at the full treatment price.
• Appointment confirmation: 48hrs before your appointment we will send a text asking you to confirm or cancel your appointment. Don’t forget to reply – your reply updates our system & ensures your booking.
• Arrival time: we would recommend that you arrive ten minutes before your scheduled treatment time, giving you time to relax & fill out our consultation form.
• Late arrivals: we understand that things do happen & time runs short. The time that you spend with us will ensure optimum results, but as a courtesy to other clients your treatment will finish on time.
• Mobile phones: to ensure total comfort and relaxation within our studio facilities, please ensure your mobile phone is turned off.
• Gift vouchers: are available & are valid for 4 months from purchase date.
• Comfort: it is your time & we want you to enjoy your treatment experience to the fullest. Whether it is room temperature, the amount of massage pressure or the volume of music, just tell us.
• What to wear: casual attire is best, robes can be provided if required. Jewellery & valuables should not be brought to the studio. During your treatment our therapists are trained to drape sarongs discreetly over areas of the body not involved with the treatment to protect your privacy at all times. If you are having a pedicure please wear open toe sandals.
• Children: as a courtesy to other clients & our therapists children under 13 will only be permitted if you have a prior arrangement with ambers.